At Rory's American Diner, we want you to be delighted with every order.

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Food Products

Due to the nature of our products, we are unable to accept returns of food items unless they are damaged, faulty, or incorrect when they arrive.

If your order arrives damaged, contains the wrong item, or you believe there is a fault with the product, please contact us within 48 hours of delivery. Where possible, please include your order number and photographs of the item and packaging so we can investigate quickly.

If a product is confirmed to be damaged, faulty, or incorrect, we will offer an appropriate resolution, which may include a replacement or a full refund.

Change of Mind

For food safety reasons, we cannot accept returns or offer refunds if you change your mind after your order has been dispatched.

Contact Us

If you experience any issues with your order, please get in touch via our Contact page or email us at info@rorysdiner.co.uk. We aim to respond as quickly as possible and will always do our best to put things right.

Thank you for supporting Rory's American Diner.